Tailored Customer Service

There are several departments within Ivanhoe staffed with experts available to assist customers in product identification and customer needs analysis. Our sales and customer service team are on the front line with face to face and remote access to assist with the bulk of our customer communications. Our sales and customer service team actively talk with customers to understand their needs beyond effective foam control agents and surfactants, so that Ivanhoe adds value and becomes a part of our customer’s supply chain.

Ivanhoe Sales Team:

Ivanhoe’s regulatory and R&D staff are always available to assist our customers. Is the regulatory environment for foam control agents & surfactants confusing? Is the selection and evaluation of foam control options problematic? Outsource your regulatory and defoamer R&D needs to Ivanhoe or just get an expert second opinion. Our regulatory and R&D staff are very personable and eager to work with our customers. Find us at your industry trade events or request a remote or in person meeting to discuss your technical challenges. Let our expertise be a resource to your business.

Ivanhoe does not have any preset rules or preconceived notions on how we do business with our customers. We want to form partnerships by adapting our business practices and services to fit our customer’s business model to maximize our value as a supply partner and earn a preferred supplier status. We have many levers to pull and options available as we customize or services, and we are always open to new ideas.

Ivanhoe's common best practices include: